Raspberry Pi Connect • Common troubleshooting tips

Based on posts and comments so far, here are a couple of common issues people are running into and how to check if they are affecting you:

"The following packages have unmet dependencies:"
If you see the above error when trying to install rpi-connect along with output similar to the following, it is likely you are running the 32-bit version of Raspberry Pi OS rather than the required 64-bit version.
You can confirm this by running:
If you see any other architecture, e.g. armhf, you need to install the 64-bit version of Raspberry Pi OS Bookworm.

WayVNC not starting/failing to connect
If rpi-connect seems to run fine but you can't connect via the Connect portal, check that WayVNC has started successfully with:
If it is failing to start, please ensure the following:

• You're using a Wayland compositor such as Wayfire and labwc (enabled via raspi-config's Advanced Options and on by default for Raspberry Pi 4 and 5 with Raspberry Pi OS Bookworm) and not X11
• You're using a desktop environment supported by WayVNC, e.g. Raspberry Pi Desktop. (Note that using KDE will switch your Wayland compositor to kwin, which is unsupported.)

"Unable to locate package rpi-connect"
If you can't install rpi-connect with apt, you may not be running the correct version of Raspberry Pi OS: you need 64-bit Raspberry Pi OS Bookworm running on either a Raspberry Pi 4, Raspberry Pi 400 or Raspberry Pi 5.

Statistics: Posted by paulmu — Sat May 11, 2024 8:20 am

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